Shipping & Returns
IN THE USA
Lord Jones offers Free Standard Shipping on all of our products.
STANDARD SHIPPING
Free Standard Shipping is offered via USPS, FedEx and/or UPS and takes 3-12 business days, depending on location and product mix. If Free Standard Shipping is selected, orders will be processed and shipped within four business days.
EXPEDITED SHIPPING
In addition to Free Standard Shipping, we also offer 2-day and overnight expedited shipping options, which are presented during the checkout process.
For non-confection orders: Expedited Shipping orders are processed same day Monday through Friday until 12 pm Pacific Time (PT). Expedited Shipping orders that are placed after 12 pm PT on Friday through Sunday will not ship until the following Monday. Non-confection orders may be shipped to PO Boxes. For confection orders: Any orders that include confections cannot be shipped to PO Box Addresses.SHIPPING COSTS
Free Standard Shipping is offered via USPS, FedEx and/or UPS and takes 3-12 business days, depending on location and product mix.
Expedited shipping options are available (2 business day and overnight). Expedited shipping charges are based on weight of package and shipping location and will be calculated and presented during the checkout process. No Saturday or Sunday delivery available at this time.CONFECTIONS SHIPPING SCHEDULE
If you select… Free Shipping: Orders are processed and shipped in 1-2 business days. Once shipped, orders will arrive within 2-4 business days. Orders ship Monday-Friday. Any orders placed after 12 pm PT (Pacific Time) on Friday through Sunday will not ship until the following week. FedEx 2 Day: Orders are processed same day Monday through Thursday until 12pm (PT). Orders ship Monday-Friday. Any 2 Day orders placed after 12 pm PT on Friday through Sunday will not ship until the following Monday. FedEx Standard Overnight: Orders are processed same day Monday through Friday until 12pm (PT). Orders ship Monday-Friday. Orders must be received by 12pm (PT) for next business day delivery. Orders received after 12pm PST Mondays through Thursdays will not ship until the next business day. Any orders placed after 12pm PST on Fridays through Sundays will not ship until the following week (even if Overnight delivery is selected). Please note we do not offer weekend shipping or Saturday delivery.ADDITIONAL INFORMATION
For all orders over $300, we require a signature for delivery. Please be sure to use an address where someone will be available during the day to accept shipment. A Note about USPS Packages: If you track a USPS package and it shows no movement, rest assured that your package has been sent out. USPS sometimes does not scan packages until they arrive at their final destination. A Note about our Packing Peanuts: We have received many comments from customers regarding our use of packing peanuts and we appreciate your concern for the environment! Our packing peanuts are made from organic starch. They decompose in water leaving no toxic waste, are 100% biodegradable and are FDA compliant.If you have any questions about this shipping policy or need additional information, please email us info@lordjones.com.
INTERNATIONAL SHIPPING
No international shipping is available via lordjones.com at this time.